While personas can help design many products, making accurate ones for large business software can be challenging. These apps serve big companies with complex jobs, teams, and always-changing needs.
It’s hard to sum up this complexity with just a few sample user profiles. People at work don’t always fit neatly into profiles – their daily tasks often involve different departments and systems.
It’s also difficult to match personas with business goals that may shift over time. What was important for a team before could become less of a focus later on. Keeping personas up-to-date as things change requires ongoing work.
Getting approval from senior leaders across departments isn’t easy either. They may see user needs very differently based on their own priorities. Agreeing on how personas should look and be used requires diplomacy.
It’s also logistically tough to interview a good number of real users at large companies. Busy workers have little time and reason to help out. Personas risk oversimplifying complex realities without enough detailed research.
Even people with similar titles may have very different daily tasks. One persona can struggle to capture this variety without becoming a long list instead of high-level profiles.
Business software users also expect polished products but may be less forgiving during development compared to consumers. Personas need to guide useful real-world designs from the start.
Keeping personas useful over time as teams change can be hard, too, without properly sharing and using them to guide decisions. Their value declines without ongoing support. Capturing rich, evolving enterprise user details with limited resources takes dedicated work. But personas done right can help products meet business needs better.